Do I need to purchase travel insurance?
Yes – adequate travel insurance is mandatory and forms part of your contract with us. You're responsible for arranging personal travel insurance that covers you for the full duration of your trip.
We strongly recommend checking for any exclusions that could limit cover for the types of activities on your itinerary. You should ensure the policy suits your personal needs, including any supplementary insurance if required.
What does my insurance need to cover?
Your policy must include:
Personal accident, death, and repatriation
All medical and emergency expenses, including Covid-19 (this is usually included as standard these days)
Trip cancellation (before and after departure), including for medical reasons
Trip curtailment and delays
Baggage damage, loss or theft
All activities listed in your itinerary
Any pre-existing medical conditions (if applicable)
Personal liability (optional but recommended)
If you're travelling within your home country, check that you're covered for emergency medical care.
Don’t forget to include any underlying health conditions in your quote, and add extreme sports cover if you're planning any thrill-seeker activities like skydiving in your free time.
Can I use my credit card insurance?
Yes – provided it meets all Flash Pack’s requirements and gives you adequate coverage.
You must have access to:
A policy number (this may be your card number or part of it – you'll need to check with your provider)
An emergency contact number
We cannot accept any policy that doesn’t include a policy number.
When should I buy travel insurance?
You should arrange insurance as soon as you’ve paid in full for your adventure or booked your flights.
Be aware that many policies don’t take effect for 24 hours – so you may not be covered immediately after purchase.
Do I need to provide proof of insurance?
Yes – it’s mandatory. You’ll be asked to enter your insurer’s name, policy number and emergency contact number in the Onboarding Checklist in the Flash Pack app.
If you can’t provide proof, you’ll need to purchase a valid policy before you travel.
Can I buy insurance through Flash Pack?
We don’t sell travel insurance directly – we want you to be free to choose the policy that suits you best.
However, we do partner with Insured Nomads and recommend them as a good starting point for customers based in the US. They understand the needs of Flashpackers and will take great care of you. If you have any questions about the policies they offer, you can contact them directly via our dedicated email address, [email protected].