What are the cancellation charges if I decide to cancel my booking?
(Please be aware these do not apply to our Rwanda or Antarctica adventures. If you would like to understand the cancellation fees for these destinations please speak to our team)
Cancellation charges vary depending on the time of cancellation before the tour start date.
Here is a breakdown of the cancellation charges based on the number of days prior to the tour start date:
90 and more days: retention of deposit
45-89 days: 50% of balance of tour or retention of deposit if higher
30-45 days: 75% of tour cost
29-0 days: 100% of tour cost
Can I move my booking to a new date or adventure?
(Please be aware these do not apply to our Rwanda or Antarctica adventures. If you would like to understand the transfer fees for these destinations please speak to our team)
Yes, you can transfer your booking to a different adventure or date, as long as the adventure you are currently booked on is 60 days or more away from starting. Thereafter, all changes will be treated as cancellations and subject to the charges listed above.
There is a small administration fee of US $95 (or equivalent in your currency) that will apply to the transfer.
Why is there a transfer fee?
This charge is imposed by our local suppliers as transferring details from one departure to another is a very time-consuming and admin-heavy process. Similar to amending train or flight ticket departure dates, we ask for an administrative fee to cover this cost.