Arrival & Departure Transfers

In most cases, all you need to do is enter your flight details in the Flight & Transfer Information section of the onboarding checklist in the Flash Pack app as soon as possible.

If you're arriving by plane on Day 1 of your trip, we'll automatically assume you'd like an arrival transfer from the airport to the starting hotel (unless you tell us otherwise).

If you're arriving before Day 1 and have booked extra nights (please see our Extra Nights FAQ) at the starting hotel, simply let us know via the onboarding checklist and we'll arrange your transfer accordingly.

If you're staying somewhere else before the trip begins, transfers are generally only included between the airport and the starting hotel unless otherwise agreed.

Your arrival transfer document will usually be shared in your trip's WhatsApp group (see box below) around 10 days before departure, and will be re-shared if any details change.

It will include everything you need to know, including your transfer arrangements, any destination-specific meeting instructions, and the names of the Flashpackers travelling with you.

If you're travelling within the next few days and haven't received your transfer details, please let us know by emailing [email protected] and we'll be happy to help.

We use your flight number to monitor your flight in real time so that, where possible, your driver can adjust their arrival time if your flight is delayed. For this reason, it's important that your flight details are accurate and kept up to date.

If your flight changes within three days of departure, please update your flight details in the app and let your Pack Leader know via WhatsApp as well.

Possibly.

For most trips, transfers are arranged around individual flights, so if another Flashpacker is arriving on the same flight, you'll usually share your transfer.

There are some exceptions where transfers are operated differently due to local logistics. For example, our Iceland adventures use airport shuttle buses, and you'll receive your ticket before departure. On a few other trips, transfers are grouped due to limited vehicle numbers and longer transfer distances. You can check the Adventure FAQs on your trip's webpage to see if this is the case.

Your arrival transfer document, shared in your WhatsApp group around 10 days before departure, will explain the arrangements for your specific trip.

If you're sharing a transfer, you may need to wait briefly for other travellers to arrive before setting off.

Once you've landed, cleared immigration and collected your luggage, make your way into the public arrivals hall.

Your driver will usually be waiting there holding a sign that says "Flash Pack".

Some airports have different meeting arrangements due to local regulations. If this applies to your trip, we'll include destination-specific instructions in your arrival transfer document.

If you don't immediately spot your driver, don't worry. Airport arrivals can be busy, so take a few moments to look around before contacting the local team using the "I'm here, where is my transfer?" button in the Flash Pack app.

You can also message your Pack Leader via the WhatsApp group if you need assistance.

If you can't locate your driver after arriving in the arrivals hall:

Please don't leave the airport or arrange your own transport without first speaking to the local team, unless they advise you to do so.

As long as you've entered the correct flight number in the Flash Pack app, our local team and transfer provider will monitor your flight and adjust your driver's arrival time where possible.

If your flight is delayed or changed within three days of departure, please also let your Pack Leader know via WhatsApp.

If you need further assistance, you can email [email protected], although the quickest support close to departure is usually through your Pack Leader or the local team's emergency number in the app.

Please contact the local team using the emergency number in the Flash Pack app as soon as possible so they can discuss your options and arrange a replacement transfer where feasible.

Depending on local availability, there may be an additional cost to reschedule your transfer.

If a replacement transfer can't be arranged at short notice, you may need to take a taxi to the starting hotel. Please keep your receipts, as you may be able to reclaim these costs through your travel insurance.

Remember to keep your Pack Leader updated via WhatsApp so they know when to expect you.

We don't have guaranteed early check-in or late check-out arrangements with our hotels.

If you arrive before the standard check-in time (usually around 2pm or 3pm) and haven't booked an extra night, you'll normally be able to store your luggage securely and begin enjoying the hotel's facilities while you wait for your room to be ready.

If you're arriving on a much earlier flight, you may wish to book an extra night to have somewhere to rest after you've arrived.

Most Flash Pack trips don't include a departure transfer.

Your Pack Leader will be happy to help you arrange transport to the airport, whether that's through the hotel reception, a trusted local taxi provider or a ride-hailing app such as Uber. If other Flashpackers have flights around the same time, you may also be able to share a vehicle and split the cost.

If your trip does include a departure transfer, you'll find full details in the Adventure FAQs on your trip webpage. Please make sure you follow any guidance on departure flight times, as booking a flight too early will mean you're need to make your own arrangements. Included transfers often operate at fixed times with limited vehicles, which may mean a longer wait at the airport than you would choose independently.

That's completely normal, especially if it's your first solo adventure.

Many Flashpackers tell us that arriving at the airport is the part they worry about most, but those nerves quickly disappear once they meet their driver and arrive at the hotel.

If you have any questions in the few days before you travel, your Pack Leader and our local team are there to help. We'd also encourage you to introduce yourself in your trip's WhatsApp group before you arrive – it's a great way to start getting to know your fellow Flashpackers before the adventure begins.

We work exclusively with trusted local transfer companies that have been carefully selected by our local teams based on their professionalism, reliability and reputation.

All of our transfer partners are experienced in welcoming international travellers and regularly provide airport transfers for Flashpackers. We continually review feedback from both our local partners and customers to help ensure our transfer experience remains safe, reliable and welcoming.

If you have any concerns during your transfer or are unable to locate your driver, you can contact the local team at any time using the emergency number in the Flash Pack app.

Unfortunately, we're unable to guarantee requests for drivers of a specific gender.

We work with trusted, vetted transfer providers who allocate drivers based on availability and operational requirements. While we appreciate that some customers may have personal preferences, we're not able to influence individual driver assignments.

If you have any accessibility requirements or other specific travel needs that may affect your airport transfer, please let us know before you travel. We'll always do our best to accommodate requests wherever possible.